Wireless Keyboard

Turn it over and read the model number first. We made this keyboard for more than a decade and the generations do not all work the same way - the receiver changed, the pairing steps changed, and the battery door changed. That one string on the underside is the answer to almost everything below, and it is the first thing we will ask you for.

Start here

Which one do you have?

TK5216 (sometimes with a revision reading TK532G) is the 4th generation, the current one. TK-501G, sometimes badged 510W, is the 2nd or 3rd.

No label left on it? The front tells you nearly as much: a row of navigation keys above the F keys means an older generation, and no such row means the 4th.

Lost the receiver? Start here, not with a purchase

It is the most common thing we hear about by a wide margin, and it is usually still plugged into something. Three places, in order:

1. The slot on the underside of the keyboard - that is what it is for, and people check it last. 2. Still in a USB port, often at the back of a desktop or in a hub you stopped using. 3. The pocket of the bag it travelled in.

It is a nano receiver and sticks out of a port by about the thickness of a coin, which is exactly why it gets missed rather than lost.

If it really is gone

Write to support@keyscaper.com and tell us two things: the model number from the underside, and roughly when you bought it. Receivers are not the same across generations, and the rest is ours to work out - there is nothing further for you to look up on the keyboard itself.

A product change in late 2024 means we cannot supply a receiver for every keyboard we have made. If yours turns out to be too early, write anyway. We keep upgrade offers and discounts for exactly that case and they are not advertised anywhere.

A receiver from an office supply store will not work - those are paired to their own keyboards. So is a spare from a second Keyscaper keyboard.

Pairing by hand

Normally there is nothing to do. When the two will not find each other, and your label reads TK5216:

1. Put fresh batteries in. 2. Hold Esc and = together for three seconds - a red pairing light comes on in the top right corner. 3. Plug the receiver into a USB port and hold the keyboard two to three inches from it. 4. A few seconds later the Num Lock light comes on. That means you are paired.

Older keyboards pair differently. If the underside does not read TK5216, write to us with what the label says and we will send you the right sequence.

The four keys in the top right corner

They are browser keys, from the era when a web page took real time to load - which is also why one of them cancels. The two triangles are the ones people ask about, and they are not scroll:

Up triangle is Back. Down triangle is Forward. The page with an X is Cancel, which stops a page that is still loading. The page with a circular arrow is Refresh.

Batteries, and the thing that looks like a fault

Two AAA cells in the compartment on the underside. The door works differently by generation: on the 4th you press the plastic door gently toward the top of the keyboard, and on the 2nd and 3rd you slide it toward the top and it comes away.

New batteries and still nothing? That is the single most common thing people write to us about after the receiver, and it is usually not the batteries. Fresh cells do not re-pair a keyboard that has lost its receiver link - pair it by hand, above.

Two that look like breakage and are not

Pages scroll sideways on their own. Tap Scroll Lock. A stuck or latched Scroll Lock makes a spreadsheet move the whole sheet instead of the cell, which looks a lot like a broken keyboard.

Two keyboards, and now neither works. The receivers have almost certainly been swapped. They are paired individually at the factory. Pair each keyboard to one receiver at a time, with the other keyboard out of the room if you can manage it.

A few honest notes

This keyboard is no longer in production. We still answer for it - if yours is giving you trouble, write to us and we will see what we can do.

Questions