FAQ
You're not crazy, we used too. We changed to Ground in 2026 for two reasons: Our recent experience has been that carriers are struggling to actually deliver in time to meet the 2-day contract, and it's frankly lame to be paying for 2-day service that doesn't deliver on the promise. Second reason: UPS and Fedex have been undergoing massive layoffs and service changes. In this space of uncertainty, Ground service via USPS rises as the most reliable way to quickly get shipments to our customers for a reasonable cost.
Orders
Yes, please reach out to support@keyscaper.com as soon as possible to cancel your order. Please note we cannot process order cancellations after the order has already shipped.
Yes, please reach out to support@keyscaper.com as soon as possible for address correction updates.
You will receive an email with tracking information once your order has shipped.
We accept express checkout methods such as Shop, PayPal, Apple Pay, Google Pay, and Venmo. We also accept credit and debit card transactions.
Product
On Keyscaper.com, you can find product manual information under the Help/Contact section. If you are unable to find the product manual you are looking for, please reach out to support@keyscaper.com for assistance.
Please reach out to support@keyscaper.com regarding dongle replacement inquires.
All our phone cases support wireless charging except for folio and wallet case designs. Those cases are a bit too thick to work with all chargers.
Yes, our Mag leather, Tesiv, and Bling case designs are all MagSafe compatible.
Returns and Exchanges
Yes, we have a 45-day refund policy. Please reach out to support@keyscaper.com to begin the refund process.
No, we do not provide return shipping labels. Please reach out to support@keyscaper.com for more information.
Possibly, please reach out to support@keyscaper.com for more information.
Please reach out to support@keyscaper.com within 45-days of receiving your order if your order arrives damaged or incorrect and we will help resolve the issue.
Warranty
All electronic products have a 1-year warranty against manufacture defects. All non-electronic products have a 45-day warranty/refund policy.
All electronic products have a 1-year warranty against manufacturing defects, including: chargers, clocks, earbuds, headphones, keyboards, and mice.
Product returns must be shipped back to the supplier within 45 days of the delivery
date and must be in good condition for a full refund.
Return Address:
Keyscaper
Attn: Customer Returns
10630 SW Manhasset Dr.
Tualatin, OR 97062
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.