Return & Refund Policy
Returns
Our returns period is 45 days from the date of purchase. We will happily accept any item within this period for a full refund.
Refunds
Once your return is received and inspected, a refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a few business days.
Late or Missing Refunds
If you haven't received a refund yet:
- First, check your bank account again.
- Contact your credit card company — it may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
- If you've done all of this and still have not received your refund, please contact us at shopify@keyscaper.com.
Return Shipping
To return your product, mail it to:
Keyscaper Returns
10630 SW Manhasset Drive
Tualatin, OR 97062
You will be responsible for paying your own return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Questions?
If you have any questions about returns or refunds, please contact us at shopify@keyscaper.com or visit our Contact Us page.